Legal, Privacy & Cookies Policy

Effective Date: 28 May 2026

Welcome to the legal information hub for Pro Electrical Limited (https://proelectrical.co.nz). We are committed to protecting your privacy, being transparent about how we use technology, and maintaining clear terms for our professional electrical services across the Hawke’s Bay region.

1. Privacy Policy

Pro Electrical Limited ("we", "us", "our") complies with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect

We may collect personal information from you, including your:

Identity Information: Name, job title.
Contact Information: Email address, physical/service address, phone number.
Interaction Data: Information regarding your inquiries, job requests, quotes, or feedback.
Digital Information: IP address, browser type, and interactions with our website via cookies.

Why We Collect It

We collect your personal information to:

Provide professional electrical engineering, automation, utility locating, and maintenance services.
Process quotes, invoices, and schedule site appointments within Hawke's Bay.
Communicate with you regarding ongoing or completed electrical works.
Improve our web experience and marketing efforts.

How We Share and Store Your Information

We safely store your data using secure physical and cloud-based management systems. We do not sell your personal data. We will only share your information with third parties (such as sub-contractors, inspectors, or lines companies like Unison) when necessary to fulfill your electrical service requirements or when required by NZ law.

Your Rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to request your data or have any questions, please contact us at:

Email: ricky@proelectrical.co.nz
Physical Address: 23 Lipton Place, Onekawa, Napier, Hawke's Bay

2. Terms of Service

By accessing this website or engaging Pro Electrical Limited for trade services, you agree to be bound by these Terms of Service.

Website Use

The content on this website is for general information purposes only regarding our industrial, commercial, and residential electrical services.
Unauthorized use of this website or its original content may give rise to a claim for damages or be a criminal offense.

Trade Services & Quotes

Quotes: All pricing provided in quotes is valid for 30 days unless specified otherwise. Quotes are bound by our Master Services Agreement provided at the time of engagement.
Site Access: Clients must ensure a safe working environment and clear access to electrical boards, mains, and underground utilities as outlined by NZ health and safety standards.
Payment Terms: Payment terms for invoices are strictly 7 days following invoice unless negotiated prior. Late payments may incur administrative and collection fees.
Compliance: All electrical work is carried out by licensed professionals or registered inspectors in accordance with the New Zealand Electrical Workers Registration Board (EWRB) standards and regulations.

Limitation of Liability

Pro Electrical Limited will not be held liable for indirect, incidental, or consequential damages resulting from the use of this website or any unexpected power outages/delays associated with grid maintenance beyond our control.

3. Cookie Settings & Policy

Our website uses cookies to optimize your browsing experience, analyze site traffic, and assist with our marketing efforts.

What are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They help the website recognize your device and remember useful information about your preferences.

Types of Cookies We Use

Essential Cookies: Necessary for the fundamental operation of our website (e.g., security, page navigation).
Performance & Analytics Cookies: Help us track how visitors interact with our site (e.g., Google Analytics). This data is completely anonymized and helps us improve our digital interface.
Functional Cookies: Remember choices you make to provide a more personalized experience (e.g., forms fill-out preferences).